PBF Programs LLC Optimistic Heart (“Company,” “we,” “us,” or “our”), respects the privacy of visitors to its website, www.optimisticheart.com, and the services provided therein (the “Site”). This Privacy Policy explains what information we collect during your visit, how we use it, and the choices you have regarding your personal data.

Please read this Privacy Policy carefully before using our Site. By accessing or using the Site, or by clicking to accept or agree to the Terms of Use when that option is made available, you agree to be bound by this Privacy Policy. If you do not agree, you must not access or use the Site.

As a general policy, no personally identifiable information (such as your name, address, or email) is automatically collected from your visit. However, certain non-personal information is recorded automatically by our web servers, including your browser type, operating system, and IP address, to help enhance your online experience.

The Site may include mailing lists, downloads, special offers, contests, registration forms, and surveys that request contact information (such as name, mailing address, email), demographic data (such as age and gender), or personal preference information (such as interests). Information submitted through these channels is used only as necessary for legitimate business interests, including improving our products, services, and content. We may share limited information with trusted business or promotional partners to further those purposes. Personally identifiable information is never sold or leased to third parties.

With your consent, we may use your contact information to send updates about our company, programs, or offers. You may opt out of future communications at any time (see “Choice/Opt-Out” below). The Company does not store any credit card information except as necessary to complete transactions or as otherwise authorized by you.

We may disclose user information if required by law or when we believe in good faith that such disclosure is necessary to identify, contact, or take legal action against someone who may be causing harm to the Company, users of the Site, or others. The Company may also disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Please note that third parties who provide or publish content via the Site may be the data controllers for any personal data contained in their content. This Privacy Policy only governs information collected and processed by PBF Programs LLC Optimistic Heart. If you have questions about data contained in third-party content, please contact the respective provider.

Children Under Age 16

The Company recognizes the need to protect children’s privacy. If you are age 16 or younger, please do not submit any personal information to the Site. If we discover that a child under 16 has registered or provided personal information, we will delete that data immediately. If you believe we might have information from or about a child under 16, please contact us at [email protected]

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Use of Cookies

Our Site uses cookies and server logs to collect information about how the Site is used, such as pages visited, time spent, and referring websites. Cookies are small text files stored on your device that allow us to recognize repeat visitors and improve your browsing experience. We may also use technological equivalents of cookies, such as social media pixels, to track engagement and tailor advertising messages in accordance with social media platform policies. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent.

Malware, Spyware, and Viruses

We do not knowingly permit the use or distribution of malware, spyware, viruses, or other malicious code on the Site.

Links to External Sites

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. Please review their respective privacy policies before sharing any personal information.

Email Information

If you correspond with us via email, we may retain the content of your messages along with your email address and our responses. These communications are protected consistent with how we handle other personal information submitted through the Site.

Email Policies

We are committed to keeping your email address confidential. We do not sell, rent, or lease our email lists, and we only share addresses as permitted under this Policy. All emails from us comply with applicable law, clearly identify the sender, and include instructions on how to unsubscribe. If you no longer wish to receive communications, click the unsubscribe link in any email or contact us at [email protected]

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Bulletin Boards and Chat Areas

Users are solely responsible for any content they post on discussion forums, bulletin boards, or chat areas. Information disclosed in these public areas can be viewed and used by others. Please exercise good judgment when sharing personal details.

Choice / Opt-Out

You may opt out of any email list or marketing communication at any time by following the unsubscribe instructions in our messages or emailing [email protected] a copy of the undesired message.

Transfer of Information Across Borders

Our servers are located in the United States and other jurisdictions. By using our Site, you consent to the transfer and processing of your personal information in these locations, subject to equivalent safeguards and data protection standards.

Disclosure of Your Information

We do not sell, rent, or lease your information. We may share your data with affiliates, trusted service providers, or legal representatives as needed to operate our business or comply with legal obligations. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.

Data Security

We employ commercially reasonable measures to protect your information, including SSL encryption for sensitive data and restricted employee access to personal information. However, email and internet transmissions are never completely secure. By transmitting data to us, you acknowledge that you do so at your own risk.

Access and Control Over Your Information

You may request to review, correct, or delete the personal information we hold about you once per calendar year, or as otherwise required by law. To submit a request, contact us at [email protected]

with the subject line “Privacy Request.”

California Privacy Rights

California residents have the right to request information about the disclosure of their personal data to third parties for marketing purposes. PBF Programs LLC Optimistic Heart does not share personal data with third parties for direct marketing purposes.

GDPR Rights (EU Residents)

If you are located in the European Union, you are entitled to the rights provided under applicable data protection laws, including access, rectification, erasure, restriction, objection, portability, and withdrawal of consent.

SMS Communications & Mobile Messaging

PBF Programs LLC Optimistic Heart communicates with clients and interested individuals via SMS for informational and service related purposes.

By providing your mobile phone number and opting in through our website forms, you expressly consent to receive SMS text messages from PBF Programs LLC Optimistic Heart.

SMS Opt-In Details

You opt in to receive SMS messages by submitting your phone number through our website and checking an unchecked consent box authorizing SMS communications. Consent to receive SMS messages is not a condition of purchasing any products or services.

Types of SMS Messages

SMS messages may include:

Appointment confirmations and reminders

Program updates and service related notifications

Customer support communications

Occasional marketing or promotional messages, only if you separately opt in

Message frequency may vary.

Opt-Out Instructions

You may opt out of SMS messages at any time by replying STOP to any message.

For help, reply HELP or contact us at [email protected]

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Message & Data Rates

Message and data rates may apply depending on your mobile carrier and plan.

Mobile Information Sharing Statement

We do not sell, rent, or share mobile phone numbers or SMS consent with third parties or affiliates for marketing or promotional purposes.

Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

Contact Us

PBF Programs LLC Optimistic Heart

Loveland, Ohio

[email protected]